Terms of Service
ACKNOWLEDGEMENT AND ACCEPTANCE OF YOUR ORDER
Unless we have notified you that we do not accept your order within two working days or you have cancelled your order in accordance with the ‘cancellation right’ section below, our acceptance of your order and the completion of the contract between you and us will take place when we have dispatched the goods ordered by you. To cancel your order after it has been dispatched to you, you will need to follow the REFUND POLICY below.
OWNERSHIP OF INFORMATION
Sticky Singapore creates the majority of pictures and descriptions for the website. This information is the copyright of Sticky Singapore and may not be used by any other party without express permission of Sticky Singapore. Sticky Singapore’s website is provided for use only for viewing by an end user. Taking of any content or prices by automated processes, such as spidering, will be deemed as a breach of copyright and is expressly forbidden except where specifically agreed with Sticky Singapore or where Sticky Singapore had expressly requested the process.
ACCURACY OF INFORMATION
We put a lot of time and effort into describing and taking pictures of some of the lollies that we do. However, pictures on the website are to be used only as a guide to choose your own colour scheme (with regards to customized candy selection). Please understand our products are entirely hand-made and we try our best to get as close a match to your intended design.
You should inspect the candies upon receipt and check that everything specified on the delivery note is included. You will be deemed to have accepted the order unless you notify us upon receipt that there is a problem or you cancel the order in accordance with your cancellation right and/or you return the goods in accordance with our REFUND POLICY. If you fail to take such action, we are not obligated to accept any rejection by you of the candies at a later date. Your statutory rights are not affected.
Payment can be made by any of the following methods: Paypal and etc etc. Please note that all credit/debit cardholders are subject to validation checks and authorisation by the issuer of the card. The cardholders address must match the information held by the issuing authority. If the issuer of your payment card refuses to pay or does not for any reason authorise payment to Sticky Singapore, we will not be liable for any delay or non-delivery of merchandise. Please note that we retain the legal ownership of all candies until full payment has been made by you and received by us. Legal ownership of the merchandise will immediately transfer back to us if we refund any payment for the candies to you.
6 Eu Tong Sen Street, The Central
Your statutory rights are not affected.
On receipt of the returned goods we will give you a refund of the amount paid for the goods within five working days. We will not refund the original delivery charge unless the goods are faulty or have been incorrectly supplied. Refunds will be made against the original form of tender. Please note that the return costs will not be reimbursed. Postage or other return costs will be the customer's responsibility and be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods.
Return the candies to the following address:
6 Eu Tong Sen Street, The Central
Sticky Singapore cannot be held responsible for returned goods that do not reach us.